Frequently Asked Questions

Have a question? We have posted the most common questions that we have received from our customers. If you do not find the answer here, please contact us.

ORDERS

 

Can I place a tax exempt order online? We do not have the functionality to do tax exempt order online, however you can call us and place an order over the phone. Please be aware that you will need to email your tax exempt form to us, we will not complete the order until we receive it.

I accidentally entered incorrect shipping location. What do I do? - If you accidentally entered the incorrect shipping location, please contact us immediately so we can correct the address before the item ships. Once you receive confirmation that the order has shipped, we are unable to revise the address.

PAYMENTS

What form of payments do you accept? We accept all major credit cards - Visa, Mastercard, Discover.

Is it safe for me to use my credit card online? Yes, we use the industry standard SSL encryption to ensure secure data transmission. SSL establishes an encrypted link between your browser and our server, ensuring all data between the two is both private and secure.

SHIPPING

 

What shipping options do you offer? We provide three shipping options for orders within the contiguous 48 States via UPS. The standard ground shipping is based off the subtotal of the order and includes insurance from UPS if you package is lost or damaged in transit. Your shipping confirmation email will contain a UPS tracking number that will allow you to check the progress so you can see when it will be delivered.

Do you ship to Alaska, Hawaii, Puerto Rico or internationally? We do! Shipping is weight-based, so pricing depends on the weight of your order as well as where it is shipping to. The recipient of the order is responsible for all duties, taxes, customs, and etc. that may apply. For international orders, please contact us by phone or email.

I bought a gift for someone, will I be notified when they receive? Your shipping confirmation email will contain a UPS tracking number that will allow you to check the progress of the gift so you can see when it's been delivered.

What if my order arrives damaged, missing items, or you shipped the incorrect item? Please contact us immediately. In the case of damage, it is important that all packaging be saved so UPS can determine how the damage occurred.

RETURNS - Indigo Moon reserves the right to refuse any refund or exchange.

 

What about returns?​

  • Returns are accepted within 30 days of purchase with an original packing slip or in store receipt. Refunds are issued in the form of original payment for the amount of the returned merchandise. Shipping fees are non-refundable.

  • If you would like to return or exchange the item in person, please go to our retail store at 165 E. Main Street, Bartow, Florida 33830. 

  • Purchased items that are later offered at a discount may not be returned and re-purchased at the lower price.

  • For health and safety issues, we can't accept returns or exchanges for:

    • Pierced earrings

    • Personal hygiene items

    • Cosmetics

  • New unopened multimedia products in their original plastic wrap may be returned within 30 days of purchase for a refund with an original packing slip or in store receipt.

  • Damaged or defective CDs, DVDs, and other multimedia products can be exchanged for the identical item but cannot be returned for a refund.

  • Digital downloads cannot be returned for a refund or exchanged.

Other Frequently Asked Questions

 

Why can't I access my account - If you are having trouble accessing your account, try utilizing the "forgot login" or "forgot password" features. If you are still unable to recover your password, or do not receive a temporary password, please contact us.

Do you have gift cards? We do! You can purchase either a digital gift card or a physical gift card. If you'd like a gift card for an amount you don't see on our website, please contact us.

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© 2020 Indigo Moon, 165 E Main St, Bartow, FL 33830 (315) 278-8809